Toll Global Express Case Study

Global Express builds innovative and tailored solutions across road, rail, air, and sea, providing transport, logistics, and business offerings to customers throughout Australia and New Zealand. Moving the businesses that move the world, Global Express can transport the smallest parcel to the most complex freight anywhere it needs to go.

Key Takeaways

• Deploy fast with a cloud solution.
  Global Express was able to get both their intranet and website live within two months despite a quick turnaround and organizational re-shuffling.
• Add critical self-service functionality to your platform for time-saving results.
  With employees able to self-service through the intranet and customers able to track shipments themselves on the website, employee productivity has increased and customer calls to the call center have gone down.
• Meet unique challenges head-on with out-of-the-box thinking.
  For the Global Express employees that don’t work in a traditional office, the IT team was able to create a way for them to access the intranet without the mechanics of a formal identity management system.