How You Can Turn Customer Service into a Profit Center

The situation is all too familiar: you oversee the customer support or customer service departments and when it comes to getting a seat at the table, the balance sheet is not your friend. Sure, your department adds a lot of value to the business—most everyone can agree, but you often get written off as an expense and only that.

You know that your team can offer far more than simply damage control. But how can you actually reflect this on your department’s receipt when it’s time to crunch the numbers?

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