2022 Financial Services Digital Experience Benchmark Report

In our 2022 Financial Services Digital Experience Benchmark Report, we crunched the numbers against over one hundred data points to uncover global trends in online behavior in the financial services industry. Our aim is to show you how your CX performance stacks up against your competitors to help you make important decisions about where to focus your attention and resources to gain a competitive advantage.

Throughout this report, you’ll find tips for improving your online experience in line with the data. From best practice guidelines and expert analysis to case studies and our favorite quick wins, we promise to leave you with actionable insights to build, refine, and optimize your online experience to best respond to your customer’s needs.

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