Leading Healthcare Company Lowers Call Center Costs Without Sacrificing Customer Satisfaction

This telehealth company wasn’t willing to sacrifice customer satisfaction in order to achieve the efficiencies they wanted. After hearing the quality of Replicant’s Thinking Machine, they knew its speed, accuracy of understanding, and natural speech would provide the high-quality voice experience they were looking for.

Replicant’s Thinking Machine responds in less than a second, understands multiple intents, and is more than 94% accurate. It efficiently resolves customers’ requests, such as providing a status update on their order, updating their account with a new credit card, changing the address on their account, and letting them know when their next bill is due.