Consumers expect AI to radically transform service
It’s clear that we’ve entered a new era in artificial intelligence and companies around the world are grappling with how to respond to this constantly evolving technology. Zendesk research indicates that AI will affect every customer touchpoint and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology.
Zendesk interviewed thousands of consumers across 20 countries to gain a better understanding of how consumers view AI – how they want it to be used and what makes them excited about the technology. What Zendesk found provides a clear roadmap for businesses of all sizes, from startups to the largest companies on the planet.
This white paper sheds light on: