GigaOm Radar for IT Service Management (ITSM)

The ITSM domain continues to evolve as a catalyst for digital transformation, experience personalization, and workflow automation. Please view our complimentary 2023 GigaOm Radar for IT Service Management report and see how ITSM solutions compare across:

• Core ITSM functionality, including incident and change management
• ITSM infrastructure insights
• ITSM business value across DevOps/project management and service continuity
• ITIL 4 certification and accelerating transition from ITIL 3