When Chatbots Fail: The Rise of Conversational AI

Are your chatbots creating more headaches than help? You’re not alone. A recent CIO study found that 76% of users experience frequent frustration with traditional chatbot solutions. But there’s a better way.

Conversational AI is reshaping IT service management — enabling smarter, more intuitive interactions that boost user satisfaction and lighten the load on IT teams, especially in today’s hybrid work environments.

Key Findings:

• Conversational AI drives faster, more accurate issue resolution
• 66% of organizations report faster issue resolution with AI-driven tools
• User satisfaction rises when bots are powered by natural language processing
• IT workloads decrease significantly with AI-assisted self-service

Explore how conversational AI delivers better IT support experiences while easing team pressures.