The Ultimate eCommerce Customer Retention Cheat Sheet for Subscription-led Businesses 

Over the last two years, the global eCommerce and subscriptions industry was put on hyperdrive – partly because of its ability to remove physical restraints and make purchase journeys convenient, and partly because it bridged the sudden access gaps that erupted when the world shut down. Now that physical retail is coming back to life, the same eCommerce industry has a customer loyalty problem.