2025 Professional Services Maturity Benchmark

The 2025 Professional Services Maturity Benchmark report by Service Performance Insight (SPI) Research provides a comprehensive analysis of the current state of professional services organizations (PSOs). Facing economic challenges such as declining revenue and profitability, the report also highlights opportunities for growth through enhanced client relationships and strategic operational improvements.

Key Insights:

• Economic Pressures: Revenue growth has decreased by 4.6%, and profitability (EBITDA) has fallen to 9.8%.
• Resource Optimization: Increased reliance on subcontractors has impacted operational efficiency.
• Client Relationships: Strong demand for management consulting services indicates potential for recovery.
• AI Integration: Effectively harnessing AI is crucial for improving service delivery and competitiveness.
• Talent Management: Enhancing talent strategies is essential for maintaining a skilled workforce.
• Operational Resilience: Adapting to outcome-based billing models can help navigate market complexities.

Discover how leading firms are leveraging these insights to drive sustainable growth and achieve industry leadership. Learn from the experiences of 403 firms and gain actionable recommendations to enhance your organization’s performance in 2025.