Gartner® named Salesforce a Leader.

Read the 2024 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center report.

At Service Cloud, we believe we can help your team:

• Resolve cases faster with Agentforce
• Boost customer satisfaction
• Unlock efficiency with one unified AI platform
• See how Salesforce was named a Leader, with Service Cloud being evaluated.

Gartner®, Magic Quadrant™ for Customer Data Platforms, 26 March 2025, Lizzy Foo Kune, Rachel Smith, Benjamin Bloom, Suzanne White, Audrey Brosnan, David Walters, Adriel Tey. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.