Chatbot Frustration: How Conversational AI is Changing the Game

Are your chatbots causing more frustration than they’re solving? You’re not alone. According to a CIO study, a staggering 76% of users report regular frustration with existing chatbot solutions. Traditional chatbots have limitations, but conversational AI is transforming IT service management (ITSM) and offering smarter, more efficient solutions. As hybrid work models grow and IT teams face increasing pressure, the need for advanced solutions is critical. Conversational AI can meet user expectations while reducing strain on IT teams.

Key Takeaways:

• Conversational AI uses natural language processing (NLP) for smarter conversations
• 66% of organizations adopt conversational AI to speed up problem-solving and improve productivity
• 64% of companies leverage conversational AI to deliver a better customer experience
• 49% use AI to reduce IT team workload, boosting operational efficiency and saving resources

See why companies are shifting from basic chatbots to AI-driven systems with automation and how you can improve self-service, streamline IT support, and reduce IT workload.