3 Strategies to Reduce Service Desk Burnout & Boost Efficiency

Is your IT service desk constantly overwhelmed by repetitive tasks and an ever-growing ticket queue? On average, IT teams spend up to 2-3 months each year handling repetitive, manual tasks like password resets, software provisioning, and onboarding/offboarding. This burnout hinders productivity and prevents focus on high-impact projects—but it doesn't have to be this way. Organizations like NEOMED, Saint Louis University, and Covenant HealthCare have already transformed their ITSM approach to reduce friction and improve outcomes.

Key Insights:

• Cut down on manual tasks with no-code automation solutions
• Increase self-service adoption for faster resolutions and fewer tickets
• Reduce administrative workload and free up valuable IT resources
• Bring ITSM and PPM together for streamlined, transparent work management
• Empower IT teams to focus on high-value, impactful projects

See how you can reduce IT burnout, boost productivity, and help your team focus on what truly matters.