A New Era of ITSM: Smart Service Management

Is your organization still relying on traditional IT Service Management (ITSM) processes? It’s time to evolve. Smart Service Management is an enterprise-wide approach that integrates automation and workflow across IT, HR, Marketing, Facilities, and more. Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and enterprise needs. Codeless ITSM/ESM combined with integration and automation, empowers teams to streamline processes, increase efficiency, and drive digital transformation.

Key Takeaways:

• Automate repetitive tasks and service requests like on/off-boarding
• Connect ITSM with enterprise-wide systems like ERP, CRM, and HR tools
• Enable seamless cross-departmental collaboration on a single platform
• Improve service delivery and project management visibility
• Leverage no-code/low-code tools—simplifying deployment and customization

Get the Smart Service Management eBook to explore how you can pave the way for true enterprise service, integration and workflow.