2023 Technology Key Issues Study Results
Select companies are thriving during times of external uncertainties. They are succeeding because they are mastering complexity at scale while effectively managing and mitigating the impacts of economic recession, inflation, talent hiring, retention challenges, and ongoing geopolitical risks. Leading organizations are achieving this by maturing their digital technology deployments along with employing best practices, resulting in accelerated digital transformation and step-change performance improvement. Digital World ClassTM companies are redefining and upscaling what constitutes high-performing organizations now, and into the foreseeable future, despite being challenged with increasing workloads that are constrained by FTE reductions and operating budgets, by leveraging technology investments and scaling deployments to create functional capacity force multipliers to mitigate challenges.
- Drive business value.
- Retain the right IT skills and talent.
- Data-driven agility.
- Digitally transform at scale.
Business operating models continue to change. As digital operations mature, transactional work is automated and knowledge work is supported by analytics. Business services functions must reimagine, redesign and radically evolve their operating model over time. Operating model success in the future involves decisions about scope, modality, and placement of work that leverage organizations’ centers of excellence (COEs), customer-facing business units (BUs), the role of global business services (GBS), and strategic partnerships.
