Why CSPs must generate tomorrow’s signature customer experiences

Communication Service Providers (CSPs) must rethink how they engage with customers to deliver personalized customer experiences. And the stakes for getting it right are high because 42% are willing to change provider for a better experience, even if it costs more.

But many CSPs are lagging in adopting GenAI to help improve engagement and are hindered by outdated systems, disconnected channels, and fragmented data.

In this guide, Amdocs and Microsoft explain the importance of developing a strategy for transforming customer experiences with GenAI and what to consider when evaluating solutions. Read it to learn about:

• The importance of investing in customer experiences and adopting GenAI—now.
• Using AI, GenAI, and Copilots to transform B2C and B2B journeys, from lead generation to ongoing care.
• How Amdocs and Microsoft are partnering and co-developing to generate tomorrow’s signature customer experiences for CSPs.

Get the guide and explore how you can start generating tomorrow’s signature customer experiences.