How Amdocs and Microsoft empower CSPs to deliver seamless, personalized, and remarkable experiences, designed to future-proof telecoms for the demands of tomorrow.

During the Amdocs 2024 APAC Industry Analyst Summit 2024, Amdocs showcased their strategies for helping the telecom industry enhance revenue and manage costs by leveraging automation and AI and highlighted strategic collaborations with regional CSPs including XL, PLDT, and KT.

In this report by Omdia, analysts discuss the growth of CPS in the APAC region, new product innovations, and how GenAI is being used across CX and business and operation support systems (BSS/OSS) platforms. The report also discusses how Amdocs and Microsoft have partnered to co-develop the Customer Engagement Platform, with built-in generative AI and Copilots that are specifically designed for CSPs.

Download the report to learn about:

• The importance of investing in customer experiences and adopting AI—now.
• Using AI, GenAI, and Copilots to transform B2C and B2B journeys, from lead generation to ongoing care.
• How Amdocs and Microsoft are partnering and co-developing to generate tomorrow’s signature customer experiences for CSPs.