Gartner® Magic Quadrant™ for AI Applications in IT Service Management

How can AI drive better IT experiences? With AI-powered IT service management you can resolve IT issues faster than ever while reducing costs. AI can quickly summarize information—such as knowledge base articles or case work log updates—and automatically generate major incident notifications. Discover why ServiceNow is named a Leader in the 2024 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management.

Gartner, Inc., Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024.

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