As telcos look to AI to overcome challenges of rising costs, erosion of pricing power and operational complexity, the question of what this means for knowledge workers becomes ever more pressing.

This point of view paper demonstrates how micro-augmentation is the best approach to reaching a future where employee and machine work together in harmony.

What you’ll discover inside:

- What micro-augmentation is and is not

- AI use cases changing the game for telcos

- How the rise of agentic systems is already taking micro-augmentation to the next level

- A practical two-phase approach to planning, developing and scaling micro-augmentation projects