Download Salesforce's 7-Step Contact Centre Playbook to help your agents drive revenue with connected conversations across every channel

84% of service leaders say AI means better customer service*. Read Salesforce's 7-step playbook to learn from over 5,500 service professionals about how to transform your contact centre from a cost centre to a digital-first, AI-enabled revenue centre when you:

• Use trusted AI grounded in your data.
• Deflect simple inquiries so reps can spend their time more productively
• Enable your service reps to upsell and cross-sell

*Source: Salesforce 6th Edition State of Service Report

About Salesforce
Salesforce helps organisations of any size reimagine their business for the world of AI. With Agentforce, Salesforce’s trusted platform, organisations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com/au for more information.