Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles

Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again. GenAI and automation solve global organizations' biggest customer service challenges: meeting increased Ddemand, reducing costs, improving customer experience. Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenge, and developing a comprehensive GenAI strategy.