Improve Contact Center Performance with Enlighten AI for Customer Satisfaction

A recent study of NICE customers provides evidenece that contact center metrics are directly correlated to agent soft-skill behavioral performance. When agent behavioral performance improves across all soft skills, such as empathy, demonstrating ownership, setting expectations, and more, so do the bottom line metrics. Download this eBook and learn how Enlighten AI for Customer Satisfaction proves the power of agent soft skill behavioral analysis to shape a range of positive business outcomes.