A guide to mapping your employee experience

While companies are no stranger to mapping the customer experience, many are still unfamiliar with the process of mapping (and systematically working to improve) the employee experience, despite it being a top priority for HR leaders.

The employee experience includes everything that people encounter and observe throughout their tenure at an organization. And when organizations get employee experience right, they can achieve twice the customer satisfaction and innovation and generate 25% higher profits than those who don’t.

In this handbook, you’ll learn the typical stages of the employee journey and the different ways that employees can progress through them. Plus, get a step-by-step guide on how to identify the key moments in your employee experience, contextualize them from both an organizational and employee perspective, and prioritize the highest-impact stages to make your employee experience truly remarkable.