Cybersecurity Leader Doubles Down on Digital Revolution

Security, simplified. Forcepoint’s mission is to foster safe

environments for critical infrastructure within industries

from financial services to healthcare to utilities through

comprehensive security that understands digital identities

and cyber behaviors to protect critical data everywhere.

Delivering modern cybersecurity relies on surfacing

the right information to the right people, at the right time.

Since EX is inextricably linked to CX, in 2021 Forcepoint

reinvigorated its focus on enhancing the two to achieve

unified, intuitive self-service.

Internally, Forcepoint’s support techs struggled with

nine siloed knowledge sources. Each had its own individual

manual search, leaving customers and employees alike

digging through information to find what they needed.

Forcepoint also lacked a high-level view to see what was

useful, missing, or needed.

In the same way they aligned with their clients to provide

robust security, they needed a partner that could help

them smooth the knowledge-finding journey for

multiple audiences.