The Total Economic Impact™ Of IBM iX Digital Commerce Services

Companies are under increasing pressure to establish seamless omnichannel commerce experiences to fuel growth and deliver a better customer experience. IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by partnering with IBM iX—the experience partner within IBM Consulting—to modernize and transform their end-to-end commerce experiences.