Four Traits of Effect Remote Support Tools: An IT Buyer's Evaluation Guide for Higher Education

As tech support communities at colleges and universities expand beyond campus walls into remote and hybrid learning environments, students, faculty and staff increasingly rely on new technology. Each has their own set of devices that they depend on. And campus IT is expected to keep it all up and running. For too long, help desks have relied on low-tech meeting tools and outdated remote support tools—neither of which are designed to support today’s complex higher education environments.

While every campus help desk is unique, they all share some common needs. Learn more about the top four characteristics to look from when evaluating remote support tools for higher education.