Generative AI: What It Means For Knowledge Management

Generative AI (genAI) has the ability to transform complex or abundant data into humanfriendly forms, such as text or images. That ability has significant implications for knowledge management, as genAI can address some of knowledge management’s perennial challenges and offers a viable way to incorporate AI into everyday workflows. Technology leaders and knowledge managers can use this report to determine best first steps in their genAI journey.