Your 2024 Guide to the Future of Lending

Investments in digital lending have grown lopsided. Since 2020, we’ve seen significant upgrades in account opening and origination technology, while servicing and collections have remained largely untouched.

Soon, digital lenders will have to close this loop or risk losing long-term borrowers to a subpar customer experience. This is becoming more urgent as the digital lending market size is expected to double from its former $10.7 billion valuation in 2021 to $20.5 billion by 2026. Unfortunately, being innovative alone isn't going to cut it. In this guide, we shine a light on a few tips to help set your bank or business's lending arm apart and be positioned for long-term success.

Key Topics Covered in this Guide:

• Why loan servicing, which makes up 90% of the life of the loan, has been slow to advance and what companies like Affirm are doing to create a standout experience in the digital age
• The benefits that banks and fintechs that are laser-focused on personalization are seeing by offering flexible installment loans and payback options
• How to think about a scalable borrower experience for anything from small business financing to personal loans, BNPL, revolving & installment options
• Practical ways to build trust and transparency with borrowers, including how to innovate quickly while remaining compliant