The Essential Guide to LLMs for CX Leaders

A recent Gartner poll revealed that 45% of executives have increased their AI investments due to the publicity of ChatGPT. Over one third (38%) of those investments are targeting CX as the primary focus – the most of any category. In the new arms race for AI-powered customer service, LLMs have taken center stage.

With CX leaders in mind, we created a guide that provides a fresh look into what’s new, from the basics of LLMs to a glossary of key terms to a framework you can adopt to update your automation strategy. Check it out!