The 2022 State of Conversations

Uncertain times are upon us. Now more than ever, companies have to be decisive — cutting back on what isn’t working and doubling down on what is. But smart and efficient solutions are only half the story. If companies hope to come out on top, they need to focus on delivering the experience that customers want. And what customers want are conversations.

Drift’s 2022 State of Conversations report has everything marketing, sales, and customer service pros need to know delivering stand-out experiences through the power of conversations.