2023 Professional Services Maturity™ Benchmark Report

As you begin to plan for 2024 it’s more important than ever to understand how your firm stacks up against other consulting firms in the industry. This annual report, now in its 16th year, has become the go-to resource for professional services leaders like you and I to gain insight into ways we can analyze the performance of our service organizations and improve processes to achieve service excellence. 

 Key 2023 SPI Benchmark findings include:

• On-time project delivery went down by 5%, project overruns by 32% and billable utilization by 4%

• Firms increased new clients by 32% but their deal pipeline went down by 11%

• On average consultancies increased profitability by 35%