4 Ways Self-Service Helps Insurers Cut Cost and Time

What are the Benefits of Self-Service?

Standing out among a competitive industry like insurance is a challenge. The solution lies in offering a streamlined, intuitive customer experience.

Insurers must understand how to effectively serve their customers while keeping costs low to be competitive. This is why self-service options are increasingly in demand.

When an insurance customer self-services, they handle specific transactions without an employee or agent’s help. For instance, the customer might pay a bill online or add a vehicle to their car insurance using your website.

To get the most out of self-service options, first review common processes and map out the customer journey through those events. Then, pinpoint places where automation and self-service can add significant value.